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Trendy Castle - Mad as heck

I ordered a starry sky waterproof purple watch for my sister for Christmas .took my money off of my card never recieved it .Its been 3 weeks now .yes I have sent them text messages and the answer every time .there's a problem with delivery.I've called the customer service number but can't talk to anyone .
Company wrote 0 private or public responses to the review from 12 hours ago.
#1426696
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Trendy Castle - Still waiting

My daughter irdered twi products from this company. To this date, still have not received product or money back...$45.23. Have called company...no one answers. Have emailed over and over...just get canned respinse that product is on it's way. Do NOT order from this company. A total scam
Company wrote 0 private or public responses to the review from Dec 14.
#1423353
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Trendy Castle - Explosion box is a piece of ***

I ordered this and waited 4 months for it... thought i was never gna get it.. well i finally did. And it came damaged. It was crinkled and ripped. I thought it came with stuff to decorate it with but maybe i misunderstood...if i knew that i wouldn't have gotten it. Its junk
Company wrote 0 private or public responses to the review from Dec 07.
1.0
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
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#1418029
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Trendy Castle - Order never received

I ordered my boyfriend the perfect birthday gift and I have been waiting over a month. I emailed them 2 times and have gotten no response to either
Company wrote 0 public responses to the review from Dec 01.
#1412465
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Like so many others reviewing their experience here- I ordered a DIY explosion gift box, was charged that same day, and have now waited almost a month for the product. I emailed them 3 times and have not received a response. I’m assuming this is just a big scam?
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Company wrote 0 private or public responses to the review from Nov 18.
Anonymous
Perasp

I'm also waiting for five diy boxes since more than four weeks. First they told me that the delivery was sent to a wrong place but I would get a new one. Tracking numbers are ...

Anonymous
brynn lowder

same here, was going to use it for an anniversary gift but now it’s too late. have been waiting for about 2 months now

#1403186
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DO NOT ORDER from this company. They charged my credit card the day I made the order and it has been 20 days since the order. The voicemail says it will ship within 1-3 business days. I have emailed them twice asking for an update on my order and they will not reply to...
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Company wrote 0 private or public responses to the review from Oct 31.
#1391868
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Trendy Castle - Receiving the product and customer service not available
I have ordered an item on a Trendy Castle called the (DIY EXPLOSION GIFT BOX) and I have been waiting for about 1 month now, even if through their policy stated that they will deliver the product within (5-10 business days) I have contacted Trendy Castle with about 100...
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Company wrote 0 private or public responses to the review from Oct 28.
1.0
I didn't like
  • Non-existing customer service
  • Basically robbed me
  • Misleading
#1390141
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I ordered the explosion box as a gift; it's been 3 weeks since my order but there has been no updates. Customer service didn't reply my email asking about an update on the delivery. Tried reaching out on their instagram and Facebook account as well but no luck. I...
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Company wrote 0 private or public responses to the review from Oct 25.
1.5
I didn't like
  • Non-existing customer service
#1388434
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Trendy Castle - Never received my order!

I ordered a mug for father's day on June 9th, but never received my order. I contacted the company on June 20th and got a response that it was on it's way. Of course, it still isnt here! I have asked for a refund. We'll see what happens. I will never use this company again. I could have ordered the same mug cheaper thru amazon and got it in 2 days!! I wish i would have known that.
Company wrote 0 private or public responses to the review from Jun 29.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Turnaround Time
Website
#1291584
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Contact Trendy Castle

Mailing Address:
Trendy Castle
713 W Duarte Rd Unit G #866
Arcadia, California 91007
United States
Phone:
(800) 605-7265
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I ordered 5 mugs. Received 3 (late). Tries to get them to send the other two I bought and paid for and they asked me to provide a copy to them of my order. WTF? Shouldn’t they have it? I complied and then they sent me the tracking information with the delivery...
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Company wrote 0 private or public responses to the review from Jun 29.
Anonymous
Heather

Trendy & UniqueI ordered product before April- which is when I finally got an email from them saying a receipt would be sent “shortly”.It is now July. Have not received receip...

Anonymous
Anonymous

Did not receive item scam *** trash

1.0
#1291438
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